Frequently Asked Questions
What are your hours of operation and how soon are you available to clean my carpet?
Office hours are 9am to 5pm Monday through Friday. Saturday by appointment. If you have to leave a voicemail, we’ll be sure to get back to you just as soon as we can.
For Emergency Water Extraction feel free to call us 24/7 at 734-635-8124.
How much does it cost to clean?
Please call 734-416-9777 for a phone estimate based on room sizes and geographic location. We will have to ask a few questions to give you an idea.
How do I schedule an appointment?
The simplest way is call us anytime at 734-416-9777. Or you may also schedule online. Please leave a message with your phone number and we will call you back as soon as possible.
What method do you use to clean carpet?
We clean using hot water extraction to provide a thorough deep down clean. This is the method recommended by the major carpet manufacturers. And we also offer Encapsulation cleaning if desired.
Will the cleaning chemicals you use harm me or my children or pets?
No. Our Eco friendly chemicals are registered with the E.P.A. and are safe, non-toxic and biodegradable.
How long will it take for my carpet to dry?
With our process your carpet should be dry in a few hours and even sooner if we are able to dry the areas with our carpet fan. Opening windows and ceiling fans also help to lower the humidity inside for faster drying.
How long does it take to clean my carpet?
An average size house with 4 or 5 carpeted rooms and a flight of stairs will take a couple hours to clean. Heavily soiled carpet may take a bit longer.
I have furniture in the rooms I want cleaned, do you move it?
We are able to move small pieces of furniture, but because it does take considerable time and effort to move furniture within a room we are cleaning, it is very helpful if you are able to move out as much as possible. Otherwise we will clean everywhere our carpet wand reaches.
Are there any additional fees or charges for your service?
The prices we quote you on the phone should provide a good estimate. Once we’re at your home, we will measure the areas to be cleaned to give you an exact price. If you decide on additional service such as 3M Scotchgard Protectant, or have special spotting needs such as wax removal, red stain cleaning or pet urine treatment, we will agree on a price before we start.
How soon are you available to clean my carpet?
There are some cases where we can clean your carpet the same day, but usually we can work you into the schedule within a few days to a week.
I work during the day. How do we get the cleaning done?
We will try to coordinate this with you the best we can. Occasionally this is accomplished with late evening appointments or Saturday cleanings.
What makes your service different from other carpet cleaning services?
I am the owner/operator of ACBM since 1991 with extensive carpet cleaning experience and knowledge. My performance directly affects my business and my life. My focus and ACBM’s mission has always been to constantly strive to provide our customers Superior Service with the most professional staff possible at an affordable price. At ACBM, “We don’t cut corners, We clean them!!” We want to be your Carpet Cleaner for Life!
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Over 25 years experience in Southeast Michigan
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